Introduction
Mama wa Kinyamwezi Group (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, whether through our website, in-store, or any other means.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Payment Information: Credit/debit card details and other payment-related information.
- Purchase History: Records of products or services you have purchased from us.
- Website Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.
- Communication Preferences: Your preferences for receiving marketing communications and other notifications from us.
- Feedback and Inquiries: Information you provide when you contact us with questions, feedback, or complaints.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including payment, delivery, and customer support.
- Communication: To communicate with you about your orders, inquiries, and any updates to our services.
- Marketing: To send you promotional offers, newsletters, and other marketing communications, with your consent.
- Improvement of Services: To analyze your use of our services and improve our products, website, and customer experience.
- Legal Compliance: To comply with legal obligations and protect our rights and the rights of our customers.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Trusted third-party companies that help us operate our business, such as payment processors, delivery services, and marketing agencies.
- Legal Authorities: When required by law, or in response to a valid legal request, we may disclose your information to government authorities or law enforcement agencies.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to legal obligations.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files that are placed on your device when you visit our website. You can control the use of cookies through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Mama wa Kinyamwezi Group
Thank you for trusting Mama wa Kinyamwezi Group with your personal information. We are committed to protecting your privacy and ensuring a secure experience with us.